Privacy Policy

At Fluffy Friends ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our waitlist or newsletter
• Complete our pet personality quiz
• Make a purchase
• Contact us with inquiries
• Interact with our social media pages or advertisements

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Pet information (name, type, age, personality traits)
• Payment information (processed securely through our payment processor)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and requests
• Provide personalized product recommendations based on your pet's personality
• Send you marketing communications (with your consent)
• Improve our website, products, and services
• Respond to your inquiries and provide customer support
• Prevent fraud and enhance security
• Comply with legal obligations
• Analyze usage patterns and trends

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Email service providers
• Website hosting and analytics providers
• Shipping and fulfillment partners
• Marketing and advertising partners (including Facebook/Meta)

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Facebook Lead Ads and Social Media

When you interact with our Facebook Lead Ads or other social media advertising:

• We collect the information you provide through Facebook's instant forms
• This information is shared with us by Meta (Facebook) according to their terms
• We use this information to contact you about Fluffy Friends and our services
• Your interaction with these ads is also governed by Facebook's Data Policy

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt-out of marketing communications
• The right to object to processing of your information
• The right to data portability

To exercise these rights, please contact us using the information provided below.

7. Email Communications

If you subscribe to our newsletter or provide your email address, you may receive marketing communications from us. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. International Users

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.